Terms of Service
Effective date: [TODO: insert effective date]
1. Acceptance of Terms
[TODO: legal copy — by accessing or using Survey Ninja, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.]
2. Description of Service
[TODO: legal copy — describe what Survey Ninja provides: AI-powered conversational interview platform for market research and user research purposes.]
3. Account Registration
[TODO: legal copy — requirements for creating an account, accuracy of information, responsibility for account security and activity.]
4. Fees and Payment
[TODO: legal copy — describe the fee structure: $50 survey creation fee billed at publish, per-respondent usage fees billed on survey close, payment via Stripe, no refund policy details.]
5. Acceptable Use
[TODO: legal copy — prohibited uses including but not limited to: collecting data without respondent consent, using the service for illegal purposes, attempting to reverse-engineer the AI system, spamming respondents.]
6. Data and Privacy
[TODO: legal copy — reference to Privacy Policy, customer responsibility for obtaining respondent consent, data processing terms, data retention and deletion.]
7. Intellectual Property
[TODO: legal copy — ownership of platform, ownership of survey content and data by customer, license granted to Survey Ninja to process data for service delivery.]
8. Disclaimers and Limitation of Liability
[TODO: legal copy — service provided "as is", no warranties, limitation of liability to fees paid in the preceding 12 months, exclusion of consequential damages.]
9. Indemnification
[TODO: legal copy — customer agrees to indemnify Survey Ninja against claims arising from customer's use of the service, violation of these terms, or infringement of third-party rights.]
10. Termination
[TODO: legal copy — either party may terminate, outstanding invoices remain due, data export window after termination, data deletion timeline.]
11. Governing Law and Dispute Resolution
[TODO: legal copy — governing jurisdiction, dispute resolution process, arbitration clause if applicable.]
12. Changes to These Terms
[TODO: legal copy — how and when we will notify customers of material changes, continued use constitutes acceptance.]
13. Contact
For questions about these Terms of Service, please contact us at info@surveyninja.ca.